Continue to read if you are
"Looking to challenge yourself with a better opportunity and a evolve as a
version of yourself each day".
At TekGrid, we strive to ensure Individual Growth linked with the
company's growth. We
have expertise in dealing with technology along with also the "Customer
as one of the avenues which open the door for all aspirants looking to work with US
Please note that it is a NIGHT SHIFT Job. If you think you can work 9 hours
Pacific Time Zone (9 PM to 6 AM, IST) with dedication and discipline, the
of your career growth is ours.
To make the hiring process fun and equally time-saving, we have made it a
simpler for the job aspirants to determine if this is really a job that they
Let's see how much you can score on the Job requirements in your
the parameters mentioned under the Basic Job Qualification Factors.
Rate yourself on a scale of 1-10, 1 being Poor & 10 being Perfect.
If you score 90 or more out of 120, Please send us the assessment to
as soon as possible with your latest Resume and the scoring assessment
parameter mentioned below:
Basic Job Qualification Factors:
Best in class English Communication Skills Verbal and Written.
Your Analytical Skills will make you a top contender for this
Regular to work- Attendance is one of the most important criteria for you to
Confident enough to deal Strategically with the end-users
of our US-based
resolve the questions and queries that come up on a daily basis via phone,
tickets in accordance with client policies and processes.
Comply and Follow the SLA's, KPI's for the process created
and abide by
The thirst to deliver the best in industry customer service and
yourself every day to become better than
yesterday at the work.
Flexible to work on Voice/Non-Voice process.
Hungry to learn the processes defined to help yourself climb the
success level by level.
Good hands-on MS Office (Outlook, Teams, Excel, Word, SharePoint).
We are looking for a Good Speaker, and a good speaker is the one
who is the
Ability to understand Customer Support processes from CSAT and
Deliver the quality in order to achieve a high level of
We are open to hire without any constraint of Educational Qualification until you
pass our Basic Requirement Factors.
Salary & Benefits:
We believe in Growing Together, Growing Forever. We have programs that help
with your contribution towards the process and company. You will see a glimpse of
what we offer against the requirements mentioned above.
You will be offered a Semi-Annual Performance Bonus . This implies
efforts will be Recognized regularly. On completion of the
of every 6 months, you will be awarded with your deserving bonus.
Our appraisal cycle also is Disrupting the Industry. Here you get a
Chance to get a Raise in your CTC and Take-Home sheer based
Performance in the last cycle.
You are also open to On-Spot Client Awards
based on your out-of-the-box contribution including but not limited
process, company, team or client, etc.
If you are relocating from a
different city to Surat, We will provide you with the relocation cost and a
maximum of 7 Day accommodation at the company's expense to help you settle
in the city.
Special Note Before You Apply:
Please apply for this job only,
If Your Rating is over 90.
You are self-driven and operate on the Sheer Performance of the
You believe you are a Team Player.